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  2. Do you offer customization? How do custom orders work at Zapi Beauty?
What we can customize (Special Requests)
Customers can request additional customizations such as:
  • Custom coloring (highlights, balayage, ombré, tone matching)
  • Custom density (lighter, natural, or fuller looks)
  • Cap size (Small / Medium / Large)
  • Length adjustments
  • Cap construction preferences
  • Ventilated cap requests (when available/appropriate for the style)
  • And more based on your desired look

To request a special customization, send your details at checkout (notes section) or message us after placing your order.


Processing Time
Because we customize most items before shipping, processing times vary:
Pre-order / made-to-order items: 7–14 business days (most pre-order/special order products)
Ready-to-Ship items: 1–3 business days — only for items in our READY-TO-SHIP category

Shipping time starts after processing.

Helpful Tip
If you’re unsure what to choose (density, cap size, length, or construction), message us, and we’ll guide you to the best option for your desired look.


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