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Shipping, Return & Refund Policy

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7/25/2022

 by Zapi Beauty

Returns We Accept

We accept returns only if:

  • Your item is defective due to manufacturing/workmanship, or

  • We shipped the wrong item due to a fulfillment error.

We do not accept returns for:

  • Personalized/custom products,

  • Change of mind, or

  • Buyer mistakes (wrong choice/incorrect details provided).

Fixing mistakes before we process:

  • Pre-Orders: contact us within 1–2 days after purchase

  • Ready-to-Ship: contact us within 1–2 days after purchase
    Email: [email protected]

Return Window

Returns must be requested and shipped back within 14 days of delivery. After 14 days, returns are not accepted.

Condition of Return

Returned items must be:

  • Unused/unwashed/unworn

  • In original packaging

  • Include all accessories/manuals/gifts
    Missing items or signs of use may result in a delayed refund or no refund.

Restocking Fees

Returns due to customer error (when accepted) are subject to:

  • 20% restocking fee, plus

  • The original free shipping cost (deducted from refund)

Return Shipping

  • Our error/defective item: We will refund or remake your item. If confirmed defective or incorrect, we cover return shipping.
    Email [email protected] with your order number + issue details.

  • Change of mind: Not eligible for return/refund.

  • Customer error (when accepted): Return shipping is paid by the buyer, and tracking must be provided.

All returns are inspected. If the item has been used (washed, worn, altered), it will be sent back to the buyer without a refund.

Refund Policy

Refunds are issued for:

  • Approved returns (per policy)

  • Items that are out of stock

  • Orders placed by mistake within 1–2 days before processing

Refunds are processed within 21 days of approval/return delivery.
No exchanges (most items are customized).

Shipping Time

Most orders process and ship within 2–14 business days, depending on the item (ready-to-ship vs. pre-order) and stock availability.
We do not ship on Sundays (unless arranged).
Delivery times are estimates and not guaranteed.

Domestic Shipping (U.S.)

Free USPS, UPS shipping on all orders.

International Shipping

  • We ship to many countries in Europe, North America, South America, Africa & Australia

  • Rates are based on weight

  • Customs/import fees may be charged on delivery (varies by country)

  • Carriers: mainly USPS & UPS (other options may be available)

  • Handling fees may apply

Tracking

Tracking is sent by email and is also available in your customer account.

Shipping Restrictions

We do not ship to P.O. Boxes.

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