Terms & Conditions
Last Updated: August 23, 2026
Welcome to Zapi Beauty. These Terms & Conditions govern your use of our website and any purchase made through Zapi Beauty. By accessing our website, placing an order, or completing checkout, you agree to these Terms & Conditions.
Please review them carefully before placing an order.
1. About Zapi Beauty
Zapi Beauty provides premium textured-hair products, wigs, extensions, custom hair solutions, and related products and services.
Throughout these Terms, “Zapi Beauty,” “we,” “us,” and “our” refer to Zapi Beauty LLC. “You” and “customer” refer to any person accessing our website or purchasing from us.
2. Product Information
We make every reasonable effort to display product descriptions, textures, colors, lengths, densities, sizing, photographs, and other details as accurately as possible.
Because many of our products are made from human hair and may be handmade or customized, slight variations may occur between products. Natural hair products may vary slightly in curl pattern, texture, color tone, density, or appearance.
Colors may also appear differently depending on lighting, photography, and device-screen settings.
These natural variations are not considered defects.
3. Custom and Made-to-Order Products
Many Zapi Beauty products are made to order, personalized, customized, or constructed according to selections made by the customer.
Customers are responsible for carefully reviewing all selected options before completing checkout, including but not limited to:
- Cap size
- Hair texture
- Length
- Density
- Color
- Construction
- Parting or wig style
- Custom measurements
- Additional services or add-ons
Personalized and custom-made products generally cannot be returned or exchanged because they are created specifically for the customer.
If you realize that you entered incorrect information or selected the wrong option, contact Zapi Beauty as soon as possible. Changes are not guaranteed once production has begun.
4. Pricing
All prices displayed on our website are listed in U.S. dollars unless otherwise stated.
Prices may change at any time without prior notice. However, the price charged for an accepted order will generally be the price displayed at the time the order was submitted.
Applicable shipping charges, taxes, and other fees will be displayed during checkout when required.
5. Payment
Full payment is required before an order is processed unless an approved installment or payment option is offered during checkout.
Available payment methods may include major debit and credit cards, digital wallets, PayPal, installment-payment providers, or other payment methods made available through our checkout.
Payment processing may be handled by third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process the transaction.
Zapi Beauty does not guarantee approval of any payment, financing, or installment application offered by a third-party provider.
6. Payment Verification and Fraud Prevention
To protect Zapi Beauty and our customers, orders may be reviewed for fraud or payment risk.
We reserve the right to request additional information to verify an order, including confirmation of billing information or identity where reasonably necessary.
An order may be delayed, declined, or canceled if:
- Payment cannot be verified;
- Information provided appears inaccurate or inconsistent;
- The payment processor identifies the transaction as high risk;
- We reasonably suspect unauthorized or fraudulent activity; or
- The transaction violates the terms of one of our payment providers.
If an order is canceled before fulfillment for one of these reasons, any eligible refund will be processed according to the original payment method and payment-provider rules.
7. Order Acceptance
Submitting an order does not automatically mean that Zapi Beauty has accepted the order.
We reserve the right to decline or cancel an order when reasonably necessary, including in cases of:
- Pricing or listing errors;
- Product unavailability;
- Payment failure;
- Suspected fraud;
- Incomplete customization information;
- Inability to fulfill the requested customization; or
- Orders that violate our policies.
If we cancel an order that has already been paid and no product or service has been provided, the appropriate refund will be issued.
8. Processing Times
Processing times vary depending on the product.
Made-to-order and customized products typically require additional production time before shipment. Ready-to-ship products generally process more quickly.
Estimated processing times displayed on product pages are estimates rather than guaranteed delivery dates.
Processing time is separate from shipping/transit time.
Delays may occasionally occur because of custom production, material availability, quality-control requirements, carrier delays, holidays, severe weather, or circumstances outside our reasonable control.
9. Shipping
Customers are responsible for providing a complete and accurate shipping address.
Zapi Beauty is not responsible for delivery problems caused by an incorrect or incomplete address submitted by the customer.
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s transportation network, procedures, and delays.
Where available, tracking information will be provided after shipment.
Additional shipping requirements, including signature confirmation, may apply to certain orders.
International customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated.
10. Returns, Refunds and Exchanges
Because of the personal and hygienic nature of hair products and the custom nature of many Zapi Beauty products, returns are limited.
Returns may be accepted where:
- The customer received the wrong item; or
- The item contains a confirmed workmanship or manufacturing defect.
Products must generally be returned unused, unworn, unwashed, unaltered, and in their original condition and packaging.
Personalized, customized, or made-to-order products are not eligible for return simply because of a change of mind, incorrect customer selection, or customer measurement error.
Customers should contact Zapi Beauty promptly after delivery if there is an issue with an order.
Approved returns must comply with the requirements stated in our separate Returns & Refund Policy, which forms part of these Terms & Conditions.
11. Cancellations and Order Changes
Customers should carefully review their order before submitting payment.
If you need to request a correction or change, contact us as soon as possible.
Once production, customization, sourcing, or fulfillment has started, an order may no longer be eligible for cancellation or modification.
Submitting a request does not guarantee that a change can be made.
12. Hair Care and Product Longevity
Human-hair products require appropriate care.
Product longevity depends on factors including frequency of wear, styling practices, heat exposure, chemical processing, detangling, washing, storage, and maintenance.
Damage resulting from improper care, excessive heat, chemical alteration, cutting, bleaching, coloring, misuse, or normal wear and tear is not considered a manufacturing defect.
Customers should follow the care instructions provided with the product or published by Zapi Beauty.
13. Allergies and Sensitivities
Customers are responsible for reviewing product information and determining whether any hair-care product, adhesive, accessory, treatment, or other item is appropriate for their personal use.
Discontinue use if irritation or an adverse reaction occurs.
Nothing on our website is intended to provide medical advice.
14. Intellectual Property
All original Zapi Beauty website content, including branding, logos, product photographs, graphics, written descriptions, designs, videos, and other original materials, is owned by or licensed to Zapi Beauty and may not be copied, reproduced, republished, distributed, or commercially used without permission.
15. Website Availability
We make reasonable efforts to keep our website available and accurate, but we do not guarantee that the website will always operate without interruption, technical errors, or temporary downtime.
We may modify, update, suspend, or discontinue portions of the website when reasonably necessary.
16. Third-Party Services
Our website may use third-party services for payment processing, shipping, financing, analytics, communications, or other functions.
Your use of those services may also be subject to the third party’s own terms and privacy policies.
Zapi Beauty is not responsible for the independent actions, systems, approvals, or policies of third-party service providers.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Zapi Beauty will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable consumer-protection law.
18. Governing Law
These Terms & Conditions are governed by the laws applicable in the State of Texas and the United States, without limiting any consumer rights that may apply under applicable law.
19. Changes to These Terms
Zapi Beauty may update these Terms & Conditions periodically.
The most current version will be posted on this website with the updated revision date. Continued use of the website after an update constitutes acceptance of the revised Terms where permitted by law.
20. Contact Us
If you have questions regarding these Terms & Conditions or an order, please contact:
Zapi Beauty LLC
Email: info@zapibeauty.com
By completing checkout and placing an order with Zapi Beauty, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including our applicable shipping, return, refund, and privacy policies.