FREE SHIPPING IN U.S.

Refund and Returns Policy

Shipping & Returns

Last Updated: August 14, 2026

At Zapi Beauty, many of our products are made to order, customized, or prepared specifically for each client. Please review this policy carefully before placing your order.

Returns We Accept

Returns are accepted only when:

  • The item has a confirmed manufacturing or workmanship defect; or
  • Zapi Beauty shipped an incorrect item due to a fulfillment error.

We do not accept returns for:

  • Custom-made or personalized products
  • Change of mind
  • Incorrect selections made by the customer
  • Incorrect measurements, colors, lengths, textures, cap sizes, or other details provided or selected by the customer
  • Items that have been worn, washed, altered, cut, colored, styled, or otherwise used

In limited circumstances, Zapi Beauty may agree to accept a return resulting from customer error. Any such acceptance is made solely at our discretion and does not create a general right of return.

Order Changes & Cancellations

If you believe you made a mistake with your order, contact us as soon as possible at info@zapibeauty.com.

Pre-Orders & Made-to-Order Items

Requests for changes or cancellation should be submitted within 1–2 days of purchase and before processing has begun.

Because custom and made-to-order products may enter production quickly, we cannot guarantee that a change or cancellation can be made after an order is placed.

Once customization, production, sourcing, alteration, or other processing has begun, the order cannot be cancelled or refunded.

Ready-to-Ship Items

Please contact us within 1–2 days of purchase if you need to request a correction or cancellation.

If the order has already been processed or shipped, cancellation may no longer be possible.

Return Window

If your order qualifies for a return, you must contact Zapi Beauty within 14 days of delivery.

Once a return is authorized, the item must be shipped back according to the return instructions provided by Zapi Beauty.

Unauthorized returns may not be accepted.

Condition of Returned Items

Returned items must be:

  • Unworn
  • Unwashed
  • Unused
  • Unaltered
  • In their original condition
  • Returned in the original packaging
  • Returned with all accessories, gifts, inserts, tags, manuals, or other items originally included

All returned products are inspected.

Items showing signs of wear, washing, alteration, cutting, coloring, styling, odor, product application, or other use are not eligible for refund and may be returned to the customer.

Defective or Incorrect Orders

If you believe your item is defective or you received an incorrect item, email info@zapibeauty.com with:

  • Your order number
  • A description of the issue
  • Clear photographs or other information reasonably needed for us to review the concern

If Zapi Beauty confirms that the item is defective or was shipped incorrectly, we may provide an appropriate resolution, which may include a replacement, remake, correction, or refund.

When a return is required because of a confirmed Zapi Beauty fulfillment error or qualifying defect, Zapi Beauty will cover the approved return shipping cost.

Customer-Error Returns

Returns resulting from customer error are generally not accepted.

If Zapi Beauty makes an exception and authorizes such a return, the following may apply:

  • A 20% restocking fee
  • Deduction of the original outbound shipping cost, including shipping originally provided to the customer at no charge
  • Return shipping paid by the customer
  • Tracking required for the return shipment

The exact amount eligible for refund will be communicated after the return has been reviewed.

Refunds

Refunds may be issued for:

  • Approved qualifying returns
  • Confirmed defective or incorrect items when a refund is the selected resolution
  • Items that become unavailable or cannot be fulfilled
  • Eligible cancellation requests received before processing begins
  • Other circumstances where Zapi Beauty determines that a refund is appropriate or where required by law

Approved refunds are generally processed within 21 days after the returned item has been received and inspected or after the refund has otherwise been approved.

After Zapi Beauty processes a refund, additional time may be required for your bank, card issuer, or payment provider to post the funds to your account.

Exchanges

We generally do not offer exchanges, as many Zapi Beauty products are customized or made to order.

If an incorrect or defective item qualifies for replacement, we may arrange a replacement or remake as part of the resolution.

Processing Time

Processing time is the period required to prepare your order before it is given to the shipping carrier.

Processing times vary depending on the product.

Ready-to-Ship

Ready-to-Ship items generally process within 1–3 business days.

Pre-Order & Made-to-Order

Pre-order, customized, and made-to-order products generally require 7–14 business days for processing unless a different timeframe is stated on the product page.

Processing times may vary based on customization, availability, order volume, and other product-specific requirements.

If an unexpected delay prevents us from shipping within the promised timeframe, we will contact you when required and provide the applicable options.

Shipping & Delivery Time

Shipping time is separate from processing time.

Once your order has completed processing and has been transferred to the carrier, delivery time depends on:

  • The shipping service selected
  • Destination
  • Carrier
  • Weather
  • Holidays
  • Customs processing
  • Carrier delays
  • Other circumstances outside Zapi Beauty’s direct control

Estimated delivery dates provided by carriers are estimates unless a particular carrier service expressly guarantees delivery.

Domestic U.S. Shipping

Zapi Beauty primarily ships using:

  • UPS
  • USPS
  • FedEx

Free shipping may be offered on qualifying orders or as indicated at checkout.

The carrier and service used may vary depending on the order, destination, package size, value, and shipping option selected.

Signature Confirmation

Signature confirmation is not automatically included with Free Shipping.

Signature service may be included or added depending on:

  • The paid shipping service selected
  • Order value
  • Destination
  • Carrier availability
  • Other delivery requirements

If receiving your package with a signature is important to you, please select an eligible shipping option when available or contact us before placing your order.

UPS and FedEx offer signature-required delivery services, but signature service is not automatically included on every shipment.

International Shipping

Zapi Beauty ships internationally to many destinations, including locations throughout:

  • North America
  • Europe
  • South America
  • Africa
  • Australia and other eligible regions

International shipping rates are generally calculated based on factors such as destination, package weight, carrier, and service level.

International shipments may be sent using UPS, USPS, FedEx, or another appropriate carrier.

Customs, Duties & Import Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Brokerage charges
  • VAT
  • Other government or carrier fees

These charges are determined by the destination country and are generally the responsibility of the recipient unless otherwise stated at checkout.

Zapi Beauty does not control customs assessments or processing times.

Tracking

Tracking information will be sent to the email address provided with your order once the shipment has been created or dispatched.

Tracking may also be available through your Zapi Beauty customer account.

Please allow time for the carrier’s tracking system to update after a shipping label is created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an address error, contact us immediately at info@zapibeauty.com. We cannot guarantee that an address can be changed after processing or shipment has begun.

P.O. Boxes

Zapi Beauty does not ship orders to P.O. Boxes.

Please provide a valid physical delivery address when placing your order.

Lost, Stolen or Delivered Packages

Once an order has been transferred to the carrier, tracking will be used to monitor its delivery.

If tracking shows an unusual delay, loss, or delivery issue, please contact us so we can assist with the appropriate carrier inquiry or claim process.

A carrier’s tracking status may be used as part of our review of a delivery claim.

Contact Us

For questions regarding shipping, cancellations, returns or refunds, contact:

Zapi Beauty
Email: info@zapibeauty.com