Frequently Asked Questions
How do I choose my texture?
Choose the texture that most closely matches your natural hair, or contact us for personalized guidance before ordering.
When will my order ship?
Ready-to-ship pieces follow the listed processing timeline; custom orders require additional preparation before dispatch.
How do custom orders work?
Custom orders are created to your requested specifications. Please review the custom-order terms before submitting your request.
Are glue-free options available?
Our glue-free options support protective styling while offering a secure, comfortable fit and natural-looking finish.
Do you offer bridal hair?
For bridal or special-event hair, contact Zapi Beauty early so timing, texture, fit, and styling details can be discussed.
Where can I find your policies?
Please review our policies for current shipping, returns, refunds, cancellations, and custom-order terms before purchasing.